Terms and Conditions
General
Rowanbank House Short Term Let License number NA00211F
Rowanbank Studio Short Term Let Licence number NA00140F
These terms and conditions apply to all bookings (direct or via a third party) for the provision of accommodation by Rowanbank House and Rowanbank Studio herein referred to as 'Rowanbank'.
Please be aware that, for security reasons, there is an external webcam situated on the front of Rowanbank Studio. This webcam is only active when the properties are vacant and records only external activity on the driveway leading to the front doors of Rowanbank House and Studio.
By making a booking for accommodation, guests warrant that they have read these terms and conditions and agree to be bound by them subject to such changes as are notified to them. If the booking for accommodation is made through a third party, the terms and conditions of that third party also apply.
1. The number of people occupying the property shall be specified at the time of booking and shall not exceed the specified number during the booked stay unless by prior arrangement. The maximum number of guests permitted in Rowanbank House is 4 and the maximum number of guests permitted in Rowanbank Studio is 2.
2. Reasonable usage of electricity is included in the booking up to a maximum of £10 a day for Rowanbank House and £6 per day for the Rowanbank Studio. Any usage over and above this level will be invoiced separately.
3. Incoming guests may arrive from 4.00pm onwards on the first day of their let and guests agree to vacate the property by 10.00am on the final day of their let.
4. Guests agree to use the property solely for its purpose as self-catering holiday accommodation.
5. Guests agree to reimburse the owner in respect of any loss or damage beyond reasonable wear and tear. While we understand that things can get mislaid, we do have to enforce a lost key penalty of £35 if the property's keys are lost or damaged.
6. Guests agree to keep the premises in a clean and tidy condition at all times and to leave the premises at the end of the hire period in the same condition as it was found at the start. Pets should be kept off the furniture at all times.
7. Rowanbank is a non-smoking group of properties.
8. Rowanbank shall not be held responsible or liable for any accident, loss or mishap to persons or property whilst in or using the property, or any illness or injury arising from any cause whatsoever.
9. Guests will allow the Rowanbank owners access to the property at all reasonable times.
10. Guests accept that the property shall not be used for party purposes.
11. Guests agree not to cause a nuisance or disturbance to other residents or neighbours.
12. Rowanbank is not liable for any damage to the vehicles parked in the allocated Rowanbank parking area, it shall be regarded that Rowanbank simply offers the space for parking.
13. Activities that alter the state of Rowanbank must not be undertaken, such as reallocating items between the individual properties without the prior permission of Rowanbank.
14. In the case of the guest requesting, during his/her stay, extension of the accommodation beyond the date of the initial booking, an additional charge will be discussed with Rowanbank.
15. A Contract for Accommodation will be established between the guest and Rowanbank for long stay bookings if deemed necessary.
16. If the guest's personal belongings have been left at Rowanbank after the guest has checked out, Rowanbank will contact the guest and ask for instructions. However, if there is no instruction from the guest or if the owner is unknown, cash and valuables will be kept for 90 days and then handed over to the local police station, other personal items and belongings will be kept for 14 days and then removed and destroyed.
17. If the guest uses computer communications such as the internet, the guest shall have full responsibility for such utilization. Rowanbank shall not be liable for any damage to the guest's computer caused by system errors or any other reasons.
Booking and Cancellation Policy
18. To confirm and secure a booking, Rowanbank requires a deposit of 25% of the total rental to be paid at the time of booking. The full balance of the booking must be paid no less than 4 weeks before the start of the visit. If the balance remains unpaid with less than 4 weeks until the start of the visit, Rowanbank reserve the right to cancel the booking. Under these circumstances clause 19 applies regarding refund of the deposit.
19. If, for any reason, a guest decides to cancel their booking, the booking deposit is non-refundable. However, if Rowanbank are able to re-let the property, the deposit (and balance if already paid) less an administration fee of £50 will be refunded to the guest.
20. If the guest fails to check-in or checks in but terminates their booking prior to the arranged check-out date, no refund will be issued.
21. Rowanbank cannot offer compensation for cancellation or curtailment caused by circumstances beyond the control of Rowanbank. Such circumstances include, but are not limited to, force majeure, ferry problems (technical*, weather or capacity related), guest's ill health, outbreaks of contagious and/or viral diseases, non-ferry travel disruptions due to strikes, cancellations, curtailment or weather issues.
If the guest believes that there is a possibility that they may have to cancel or curtail their stay for any reason, they should ensure that they have adequate insurance in place to cover such an eventuality.
*N.B. If a guest's visit is affected by technical ferry issues then they are entitled to compensation from www.calmac.co.uk - please check terms and conditions on CalMac website. Rowanbank holds no responsibility for any possible policy changes on CalMac's behalf.
22. In the case of force majeure, Rowanbank reserves the right to cancel a booking. Should this occur, the deposit and/or full booking fee will be refunded. However, no responsibility will ensue to Rowanbank for any consequential loss to the guest as a result of that cancellation.